Refund policy

Due to the digital nature of the products sold by Vocal Hut, we are unable to offer refunds, returns or exchanges once a digital product has been purchased and delivered.

Our products consist of downloadable digital audio files and associated assets. Once these files have been supplied to the customer, they cannot be physically returned. For this reason, all sales of successfully delivered digital products are final.

However, if there is a genuine problem with your order, we will always work to resolve it.

If you receive a corrupted or unplayable file, we will provide a new download link or replacement copy of the affected files at no additional cost.

If you receive the wrong product, please contact us at contact@vocalhut.com and we will send you the correct files at no additional cost

If you experience any other technical issue accessing or downloading your purchase, please contact us at contact@vocalhut.com and we will be happy to assist.

Please report any delivery, download or technical issues within 7 days of purchase where possible so that we can investigate and resolve the issue promptly.

This policy does not affect your statutory rights where applicable.